We spoke with our product specialist Wayne Wright, asking him some common questions we get in the order department. Here are the questions along with Wayne’s answers.
How long does it take to get a custom glove made?
WAYNE: Because of our quality control it takes 4 to 6 weeks to build your custom glove. Once the order is placed. 1.The leather is cut. 2. Name embroidered on the flat leather. 3. Leather and padding is sewn together. 4. Web and lace is added. 5.The glove is then inspected and shipped directly to you.
What is the difference between the glove I can purchase and the gloves the Professional Players use?
WAYNE: Nothing… We use the same leather, padding, and lace that we use for the Pros.
If I want to order a glove and have expedited shipping what do I do?
WAYNE: Our gloves go out with 3 major shipping companies now. USPS, UPS, & FEDEX. They all have ways to expedite shipping for an additional charge. You can call us at 888-529-6864, email me at firstname.lastname@example.org or simply put a note in the comment section of check out.
There is no store in my area. How do I purchase a VINCI glove without worrying about if I will like the glove or not?
WAYNE: We guarantee you will like our products. If you get a product from us and you are not completely satisfied, you may return it within 15 days in NEW condition, not conditioned or broken-in in any way. We will replace the product with another of equal value or issue a full refund.
What do I do if a glove I want shows out of stock on your website?
WAYNE: Call or email me and I may be able to help you with a suitable replacement or let you know when that glove will be available. We are constantly making more gloves. Our production line is busy especially this time of year.
How do you feel about the new Optimus gloves?
WAYNE: I love them!!! The leather is the best quality leather I have ever seen!!! I only wish these gloves were around when I played ball… Maybe my grand kids will get to use them!